Refund policy

Refunds and reprints

Every Jarl piece is printed to order from your photo, for you, so it cannot be resold. That is why you see the finished portrait on the page before you pay.

Not happy with the portrait?

Forge again before you add it to the cart. Forging is free, as many times as you like. Only the portrait you add to the cart is printed.

Arrived damaged, misprinted or with a printing defect?

Contact us within 14 days of delivery with a photo of the item and the packaging. We reprint and reship at no cost, or refund you in full if you prefer. No forms beyond that one message.

Changed your mind?

Under EU and UK consumer law (Directive 2011/83/EU, art. 16(c), and the UK Consumer Contracts Regulations 2013, reg. 28), goods made to the consumer's specifications or clearly personalised are exempt from the 14-day right of withdrawal. Contact us within one hour of ordering and we will cancel and refund the order if production has not started.

Digital files

The digital portrait is delivered by download link after payment. Because it is personalised digital content delivered immediately, it cannot be returned once downloaded. If the file is faulty or does not match the approved preview, we replace it or refund it.

Refund timing

Approved refunds go back to the original payment method within 5 to 10 banking days.

Contact

Use the contact form on this site. A human answers within one working day.